How Orders Move, and What to Expect
Processing time. Orders are typically processed and shipped within 48 hours, Monday through Friday. Orders placed after 1:00 p.m. EST on a Friday ship the following week. Additional processing time may apply during weekends, holidays, sales, and for pre-order items. Pre-orders ship on their listed release date, and the item is reserved for you until it is stocked.
U.S. shipping. Orders over $50 qualify for free USPS Standard shipping (3–5 business days). USPS Standard for orders under $50 is $5.99. USPS Priority (1–3 business days) is $9.99.
International shipping. Canada: free DHL Express on orders over $60; otherwise $7.99. Australia, U.K., and Europe: free DHL Express on orders over $80; otherwise $9.99. Other countries: free DHL Express on orders over $100; otherwise $14.99.
Tracking. A tracking number is sent to the email address on the order once the label is created. Tracking updates can take 24–48 hours to appear. If tracking shows no movement for an extended period, contact support and the carrier will be contacted on your behalf.
Package safety. Once a package is handed to the carrier, it becomes the carrier's responsibility. If a package is marked delivered but cannot be located, contact the local carrier office first. If it is still missing after 7 days of being marked delivered, contact support. A complimentary replacement shipment may be offered. Refunds are not issued for lost orders.
Taxes and duties. Customs authorities require the order value to be stated on the package. All applicable customs, import duties, fees, and taxes are the customer's responsibility, even if a shipment is refused upon delivery. Currency conversion is handled by the card-issuing bank; the store is not responsible for differences in the exchange rate applied by the bank.
Address errors. Double-check the shipping address before completing checkout. If a parcel is returned or delayed due to an address error or an unclaimed delivery, support will contact you about reshipping. Additional charges may apply.