How protective are these cases, really? The cases are drop-tested up to 8 feet, though some listings and collections state 10-foot or 16-foot ratings depending on the specific model. The construction combines shock-absorbing TPU with a hard polycarbonate shell, a raised 2.5mm bezel around the screen and camera, and a microfiber interior lining. That is a protective structure, not a thin fashion shell. If you work in a high-impact environment and need the highest drop rating in the lineup, contact support with your device model and the team will point you to the most protective option.
What does MagSafe compatibility actually mean for these cases? Select cases include a built-in high-strength magnetic ring—rated at 1600g of magnetic strength—that aligns with MagSafe chargers and accessories. That means the case does not block wireless charging and can hold matching grip rings, wallets, and mounts securely. Most modern case designs are also compatible with standard wireless charging. If a case is not MagSafe-compatible, the product page will say so; if you are unsure, check the listing or contact support with the specific case name.
How do I know which case fits my phone? Each listing states the device compatibility in the product title and description. The catalog covers iPhone and Samsung Galaxy models, and the compatibility guide lists which accessories fit which devices. If you are between two models or have a less common device, use the contact page with the exact phone model and the case you are considering. The answer will be more reliable than guessing from the image.
Will the design peel or yellow over time? The cases include an anti-microbial coating designed to resist scratches, yellowing, fading, and peeling. That said, no coating is indestructible. Normal wear and tear—including gradual yellowing on clear cases and scratches from daily use—is not covered by the warranty. If a design peels or a structural crack appears that is not caused by impact, that falls under the warranty as a manufacturing defect. Contact support with a photo and order number, and the team will assess whether it qualifies for a replacement.
What is the difference between a return and a warranty claim? A return applies to an unused item within 15 days of delivery, in original packaging. A warranty claim applies to a manufacturing defect that shows up after use, within the warranty period. Returns result in a refund, exchange, or store credit. Warranty claims result in a replacement item, not a refund. Both start through the contact page, but they require different information and lead to different outcomes.
Do the phone charms and grip rings fit all cases? The MagSafe grip rings and wallets attach magnetically to MagSafe-compatible cases. Phone charms attach through the case's lanyard holes or via a charm card, depending on the specific design. The product page for each accessory lists the compatible case types. If an accessory is listed as matching a specific case, it is designed to work as a set. If you are mixing and matching across collections, contact support to confirm the attachment method before ordering.
How do I reach support? Use the contact method listed on the contact page. Include the order number for order-related questions, and a photo and description for warranty or damage questions. Messages are typically answered within one to two business days.